Postage and Shipping
Postage and Shipping FAQs
Many of the items are original, handmade artworks or printed to order so please allow us the time to make them, we do however aim to send your order within 2-3 working days unless it is a custom order in which case it may be up to 1-2 weeks depending on other orders. At peak times such as Christmas the lead time may be longer.
HOW LONG DOES IT TAKE TO SHIP?
Standard orders are typically processed between two and three working days. At anytime if you would like further clarity regarding your order, please feel free to email me. Bespoke orders typically take longer to produce therefore there may be slightly longer to wait (approximately 1- 2 weeks but possibly longer at busy times) from the order date. If your order is time sensitive, please let us know as soon as you place the order and we will do all that we can to get your order sent straight away.
DO YOU SHIP INTERNATIONALLY?
Yes, we do. We have dedicated shipping zones for outside of the UK: to Republic of Ireland, Europe, USA and Asia. We love that international customers visit our online store and purchase from us - we want to accommodate you as best we can. Tracking is only available to UK borders only and we cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact and we will provide you with a quote to send your order via courier. Likewise we strongly recommend sending your order via courier if you need your package to arrive in a time sensitive manner. Please note, however, even with these shipping methods, transit times may vary due to customs delays. Royal Mail Signed & Tracked or Signed For, while an affordable method, may vary in transit time and reliability depending on your own country's postal system. Please note: Shipments to countries outside of the UK may be subject to import duties and tax. RUTH OSBORNE ART is not responsible for any extra fees incurred on international shipments as these are the responsibility of the purchaser.Please check with your customs office about rules and regulations that may apply to you and may hinder the arrival of your item.
UK 1st Class Rates:
Pricing Based on weight:
0 - 100g - £1.45
100 - 750g - £3.45
750g - 1kg - £3.95
1- 2kg - £7.45
Above 2kg - £16.45
PLEASE NOTE: Proof of postage receipts will be obtained for each order posted, but by choosing Standard 1st Class Postage we cannot track your item and therefore cannot account for loss during transit or offer a replacement or refund. If you which to insure your item is protected against loss during transit we recommend you choosing UK 1st Class Signed For Postage option.
UK 1st Class Signed For Rates:
0 - 100g - £2.95
100 - 750g - £4.95
750g - 1kg - £5.45
1- 2kg - £9.45
Above 2kg - £17.95
ROI 1st Class Standard
0 - 100g - £3.45
100 - 750g - £6.45
750g - 1kg - £10.45
1- 2kg - £13.45
Above 2kg - £18.95
ROI 1st Class Tracked and Signed For Rates:
0 - 100g - £9.45
100 - 750g - £10.45
750g - 1kg - £14.45
1- 2kg - £15.95
Above 2kg- Price upon Request
International Standard Delivery:
0 - 100g - £4.45
100 - 750g - £9.45
750g - 1kg - £15.95
1- 2kg - £20.95
Above 2kg - Price upon Request
International Tracked and Signed for Delivery:
0 - 100g - £10.45
100 - 750g - £13.95
750g - 1kg - £19.95
1- 2kg - £22.95
Above 2kg - Price upon Request
Customs & Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We cannot be held responsible for and delays in delivery due to customs.
If any item arrives damaged please contact us with 7 days and we will process a claim and/or replacement. The Royal Mail usually requires an inspection in the event of damages so please hold onto all packing materials and the item until further notice. You may be contacted by a member of the Royal Mail as part of their insurance process. Please wait for our instructions before returning the item to us. RUTH OSBORNE ART MUST be informed within 7 days of delivery of all damaged goods, or we cannot process a claim. Please inspect all deliveries thoroughly upon arrival.
If your item does not arrive within 21 business days of your dispatch notice and you have not received correspondence from us informing you of a delay in delivery please contact us.
Please note that any item sent via Royal Mail First Class Signed for will be insured for loss or damage up to £50. We cannot be held responsible for any damages or loss in transport for goods above the value of £50 without Royal Mail Special Delivery.
If you would like to add insurance to your order for your extra peace of mind, please let us know and we will arrange for this and you will be charged accordingly.
DO YOU HAVE A RETURN OR REFUND POLICY?
Unused and unopened orders may be returned within 14 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used or opened items cannot be returned. Likewise all custom or personalised orders cannot be returned. We hope you understand this as these items are all made to order and now deemed unsellable.
Our Return Policy is Refund within 14 days from receiving your order.
If you are not 100% satisfied with your purchase, you can return the product and get a Full Refund or Exchange the product for another one of the same value.
To be eligible for a return, your item must be unopened and undamaged and in the same condition that you received it. It must also be in the original packaging.
To complete your return, you must email us prior to returning any items.
Email firstname.lastname@example.org quoting RETURN and your order number and FULL NAME.
Please include your full name and reason for return. Once your return has been approved, you will receive an email confirming the return along with your Returns Authorisation Code.
Please write the Returns Authorisation Code on the invoice you received then cutout the address label and post it back to RUTH OSBORNE ART in the original packaging.
Upon receipt of the item(s) we will refund the order value, less the original shipping, to the original card.
Alternatively we can credit your account with the funds or if you would like an exchange please state which you would prefer in the Return Email.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
THE PRODUCT I WANT TO ORDER IS NO LONGER IN STOCK.
While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to contact us about your interest in our products and we'll notify you by email the date the item is expected back in stock.
HOW SECURE IS MY TRANSACTION?
We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using up to 256-bit SSL encryption technology to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system.